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Previous work

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The brief

Design a digital label which presents a multitude of objects in a case in the exhibition on an interactive screen 

The solution

An 'collectable' interactive label design in which guests can select, enlarge and learn more

UX methods

Observational research, competitor research, wirefaming, mid-fi prototyping, usability testing

Deliverables

Mid-fi wireframes and prototypes

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The brief

Discover how we can improve the booking software and experience for both ACMI staff and Education visitors

The solution

Updated booking feature improving the booking experience for educators when visiting ACMI.

Recommended approach to enhance the entire booking experience for ACMI staff and Education visitors

UX methods

User research, journey mapping, low-fi wireframing

Deliverables

End-to-end user journey of the teacher's school excursion experience, Service Blueprint of our internal booking process and systems, recommendations for comms for teachers, low-fi wireframes for Education visitor bookings

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The brief

Design a page for new and existing Toyota Owners to communicate value chain offerings

A 'one-stop-shop' experience where new and existing owners can learn about and manage their Toyota

UX methods

User research, card sorting, usability testing, Landscape / competitor research, wirefaming

Deliverables

Research and 'Define' presentation, mid-fi wireframes and prototypes

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The brief

Optimise the uptake, onboarding and engagement of the Lens (a physical hand held museum device) with existing constraints

The solution

An iterated onboarding station with new messaging and more inclusive lighting feedback to help new visitors

UX methods

Observational research and contextual enquiries, research synthesis, mid-fi prototyping and usability testing.

Deliverables

Updated instructions at onboarding station and messaging for the Lens device, colour blind accessible lighting feedback

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